At Martzex Store, we want your shopping experience to be simple, smooth, and convenient. Below you’ll find important information about our shipping and return process.

Order Confirmation

All orders are confirmed via WhatsApp before they are shipped. Please keep your WhatsApp number reachable after placing your order, as our team will contact you to confirm the details before dispatch.

Shipping

We carefully process every order and work to get your products delivered as quickly as possible.

Once your order is confirmed via WhatsApp, it will be prepared for shipment and delivered to the address provided during checkout.

Depending on the product, your order may be shipped from our China or US warehouses:

• Products shipped from China typically arrive within 10–20 business days.
• Products shipped from our US warehouse typically arrive faster, within 7–15 business days.

Please make sure your shipping information, including your name, phone number, and address, is correct before completing your order.

Order Tracking

Once your order has been shipped, tracking information may be provided when available. You can use the tracking details to follow your shipment.

Please note that delivery times can vary depending on the destination, shipping conditions, and other factors outside our control.

Returns

We want you to be satisfied with your purchase. Returns are accepted within 5 days of receiving your order. If you receive an item that is damaged, defective, or incorrect, please contact our customer support as soon as possible after receiving your order.

Please provide your order number and, where applicable, photos or details of the issue so we can review your request and assist you.

Return Conditions

To be eligible for a return, the product should generally be unused and in its original condition and packaging, and the return request must be made within 5 days of delivery.

Some products may not be eligible for return due to their nature or applicable restrictions.

Contact Us

If you have any questions about shipping, returns, or your order, please contact our customer support team via WhatsApp or email. We’ll be happy to help.

Thank you for shopping with Martzex Store.